Condition — Support

Questions, problems or ideas: email apps@boluga.com. Include the app version from the bottom of Settings and, for a report problem, the property and visit it concerns. We answer within two working days.

Common questions

Do I need an account?

No. Recording, comparing, signing on the device and exporting (with Pro) all work without one. An account is only needed for cloud sync, sharing with inspectors and reviewers, teams and remote signing links.

How does a check-out compare against the check-in?

On the property screen choose New visit, then the comparison option. The app walks the earlier record in its order. For an element with nothing changed, tap No change: the earlier grades carry forward and the next element opens. For a changed one, pick a grade and the change (wear, damage, improved) is worked out, or choose Missing. The report prints then-and-now photographs with both capture times.

Why can't I edit an earlier visit?

Two reasons, both by design. A visit with a counterparty signature is locked: it is the record both parties agreed to, so corrections go in a new visit. And a visit that a later comparison walks against is frozen for as long as that comparison exists, so the comparison always points at the record as it was.

What is the hash on the report cover?

A SHA-256 of the report body. Anyone holding a copy can recompute it (the signing-link page has a Check a PDF tool) and compare it with the cover; a changed copy no longer matches.

Where do exported reports go?

Into the app's folder in Files (iOS) or the app's documents (Android), named after the property, the layout and the time. Share them from the preview or from Files; Pro also exports CSV and Excel.

How do remote signatures work?

From the visit's Signatures screen, create a signing link for the counterparty and send it however you like. They open a web page, read the report and sign; the visit then locks on your device and their signature prints in the report. Links expire (14 days by default) and can be revoked.

Restore a purchase on a new phone

Sign in with the same Apple Account or Google account, open the paywall and tap Restore purchases. Team seats follow the account that was invited.

Cancel a subscription

Subscriptions are managed by Apple or Google, not by us: iOS Settings → your name → Subscriptions, or Google Play → Payments & subscriptions. Cancelling stops the next renewal; Pro features stay until the period ends.

Delete my account

Settings → Account → Delete account removes your account and everything synced with it. It cannot be undone; export any reports you need first.

Report a problem

Email apps@boluga.com with what you did, what you expected and what happened. A screenshot or the exported report helps. Nothing in the app sends us anything automatically.